CHR Logo July 18, 2017         
From the Director 
Welcome from Cornell’s CHR. While campus may be a bit quieter with the majority of students off for summer the center is deep in the planning process for this falls Cornell Hospitality Research Summit (CHRS). CHRS kicks off with our fall CHR Advisory Board meeting October 4th and 5th with the conference itself opening up with a Luxury Panel and opening reception on the 5th of October... Read more »
Award Winning Cornell Study Analyzes Hotel Customer
On-line Reviews 
A recent study that helps hotel operators get the most from customers’ comments has received the 2017 Industry Relevance Award, given by the Center for Hospitality Research (CHR) to the authors of a report or a tool that has had the greatest impact on the hospitality industry in the previous year. The report, titled “What Guests Really Think of Your Hotel: Text Analytics of Online Customer Reviews,” by Hyun Jeong “Spring” Han, Shawn Mankad, Nagesh Gavirneni, and Rohit Verma, won the popular vote among all 2016 CHR publications.
How Co-Production and Authenticity Affect: Experience Design Management
Two keys to profitable operation are ensuring that customers have a memorable experience and developing a relationship that matches their needs. Experts in experience management from industry and academe focused on ways to improve customers’ experience... Read more »
Cornell Study Looks Specifically at Hotel REITs
An analysis of the capital structure of commercial real estate investment trusts finds that the strongest REITs overall tend to employ lower leverage and longer debt maturity, maintain larger proportions of fixed-rate debt, rely less on secured debt, have a greater line of credit capacity but use it less, and hold smaller cash reserves... Read more »
Changes in the online travel market are causing hotels to rethink relationships with OTAs
Changes in the online travel market are causing hotels to rethink their relationships with online travel agencies (OTAs) and to take a closer look at the impact on bookings from listing their properties with OTAs. One outcome of being listed on an OTA is additional bookings on the brand’s own website... Read more »
Cornell study analyzes trading patterns by active institutional investors
The popular adage, “buy the rumor and sell the news,” can apply to only half of stock trades, because someone must be on the other side of every trade, a party who is “buying the news.” The “news” in this study comes from changes in analyst recommendations, which cause measurable changes in stock prices... Read more »
Local Measure released a hotel industry eBook on how consumers’ perceptions of luxury are shaping the hospitality industry, and what hoteliers need to do to anticipate and meet the new standards. “The New Luxury and What it Means for Hotels” e-book reveals that the future of luxury is fluid, revolving around the shifting behaviors of today's consumers. Hoteliers clinging to traditional notions of luxury in the form of marble vanities and silk wallcoverings will be left behind, as today's consumer cares more about experiences and less about things.
Expedia Joins CHR
Expedia, Inc. is an American travel company that owns and operates several international global online travel brands, primarily travel fare aggregator websites and travel metasearch engines including,,, trivago,, Travelocity, Orbitz, and HomeAway. Abhijit Pal, Senior Executive with Expedia, Inc., will join the CHR Advisory Board... Read more »
CHR Welcomes New Advisory Board Member
Noah Brodsky '02 is senior vice president, worldwide loyalty and engagement at Wyndham Hotel Group where he leads the award-winning Wyndham Rewards program and its $100 million global marketing campaign featuring the Wyndham Rewards Wyzard. He also oversees multi-brand advertising and CRM efforts, the co-brand credit card, marketing partnerships, and customer acquisition and retention across the 8000-plus-hotel portfolio... Read more »
Center for Hospitality Research Craft Beer Roundtable
The craft beer industry continues to show strong growth within the overall beer industry. Today, there are more beer brands available for the consumer than ever before. This has had an impact on hospitality operators as well as the consumer. Adam Dulye, Executive Chef, Brewers Association said “We (U.S.) is the dominate world leader in craft beer.” Led by Douglass Miller, Lecturer at the School of Hotel Administration, the Craft Beer Roundtable included over 20 beer and hospitality professionals who discussed the changing landscape of the craft beer industry. Topics covered include brand authenticity, the rise of consumer generated beer rating systems, brand trademarks and consumer education... Read more »
5th annual RSS to address the evolving digital marketplace
From the Rise of the Tech Titans to Blue Ocean strategies, RSS in 2017 will once again deliver cutting edge thought leadership. Touching on the themes of industry consolidation, the changing role of loyalty, and emerging technologies, speakers from hotel brands and ownership groups along with the participants will discuss many hot topics pertinent to the evolving digital marketplace. The new Innovative Insights sessions and Fireside Chats will put spotlights on key issues like virtual reality and Wall Street’s view of the hotel industry. The summit will be held July 26th at the Renaissance Washington, DC Downtown Hotel. Register and save up to $400.
Register now for the PREMIER THOUGHT LEADERSHIP CONFERENCE of the year!
The 5th Cornell Hospitality Research Summit (CHRS) will take place October 5–7, 2017, at the School of Hotel Administration, Cornell SC Johnson College of Business. This "thought leadership" summit will feature keynote addresses from industry and academe and in-depth presentations from scholars and practitioners. Register now for the Earlybird rate of $695 through July 31, 2017... Read more »
Upcoming Events
September 25
CHR Sustainability Roundtable... more »
Statler Hall
October 4
CHR Career Session with Students... more »
 Statler Hall
October 5 - 7
Cornell Hospitality Research Summit... more »
Statler Hall
October 5
CHR Advisory Board Meeting... more »
Statler Hall
Featured Members
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For more information, contact Carol Zhe | Program Manager | 607.254.4504
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