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June 14, 2016 |
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As of June 30, my term as director of the Center for Hospitality Research will come to an end. I want to take the opportunity to thank the CHR Advisory Board, as well as all the contributors, readers, and participants of the CHR who have been so supportive over the past three years. It has been an honor and a privilege to serve as the CHR’s director, and I appreciate all the support that the CHR has received that has made it so successful... Read more »
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Charging for Restaurant Reservations May Gain Acceptance
The idea that restaurants would charge money for table reservations seems unlikely, but this practice already occurs in some situations. Additionally, a recent study published by Cornell University finds that some guests would accept this practice, although most study respondents still consider paying separately to be unfair...Read more »
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Cornell Study Issues Call for Sustainability in China's Hotels
Even though growth in China has eased, the nation's hotel industry continues to expand at a rate far exceeding other parts of the world. However, many of the new hotels in China do not meet international sustainability standards, according to a new analysis published by the Center for Hospitality Research (CHR) at the Cornell School of Hotel Administration...Read more »
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Hotels Managers Shouldn't Overdo Responses to Online Reviews
A new study from Cornell University suggests that hotel guests appreciate substantive responses to negative reviews, but operators should go easy on review responses. The study found that revenue levels increase as the number of management responses increases, but only to a point... Read more »
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Roundtable Examines Positive Relationships at Work
Positive relationships at work are important to success in the hospitality and service industries, in the view of participants in the Positive Relationships at Work Roundtable. The roundtable highlighted the value of positive relationships, which can be a source of individual and collective growth and learning... Read more »
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Upcoming Events |
How Co-production and Authenticity Affect the Future of Experience Design Management Roundtable... more »
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CHR Sustainability Roundtable... more »
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CHR Advisory Board Meeting... more »
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CHR Restaurant Revenue Management Roundtable... more »
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For more information, contact Carol Zhe | Program Manager
caz9@cornell.edu | 607.254.4504 |
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