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February 4, 2016 |
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As is now well known, the Cornell Board of Trustees authorized the design and implementation of a plan for a College of Business, comprising the School of Hotel Administration (SHA), the Dyson School of Applied Economics, and the Johnson Graduate School of Management. As a result of this decision, the university has started working with students, faculty, and alumni to help determine what this new College of Business will look like... Read more »
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International Hotel Investment Forum
Over 180 speakers will take part in 45 educational, engaging, and thought provoking sessions across the three-day International Hotel Investment Forum taking place... Read more »
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Hotel Improvisation Boosts Guest Satisfaction
Hotel managers should encourage their employees to improvise service processes, as necessary, with a goal of improving guest satisfaction, according to a new report from the Center for Hospitality Research (CHR). Guests at lower-tier hotels are particularly appreciative when employees break away from established procedures to solve their problems, according to the study, "The Role of Service Improvisation in Improving Hotel Customer Satisfaction."... Read more »
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DerbySoft Becomes Corporate Member of CHR
DerbySoft, a company focusing on global distribution networks for the hospitality industry, has joined the Center for Hospitality Research as a new corporate member. Dario Gonzalez will join the CHR’s advisory board... Read more »
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Preferred Hotels & Resorts Joins CHR
The Center for Hospitality Research has welcomed Preferred Hotels & Resorts as a new corporate member. Susan Devine, Preferred’s senior vice president of strategic development, will join the CHR advisory board... Read more »
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The MOOC Is Back, by Popular Demand!
The FREE online course, Introduction to Global Hospitality Management, is now enrolling. Open to all hospitality industry professionals, this course features renowned Cornell University faculty and industry experts...Read more »
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Upcoming Events |
CHR Career Session with Students... more »
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CHR Technology Entrepreneurship Roundtable... more »
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CHR & Cihler Positive Relationships at Work Roundtable... more »
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cIHLER & CHR Joint Employer Roundtable... more »
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For more information, contact Carol Zhe | Program Manager
caz9@cornell.edu | 607.254.4504 |
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Cornell University School of Hotel Administration
Statler Hall
Ithaca, New York 14853
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